The withdrawal exchange rate is determined based on the daily rates provided by our internal group's Vantage team.

When the account balance is sufficient, the minimum withdrawal limit is USD$30, and there is no maximum limit.

If the account balance is below USD$30, the entire balance will be withdrawn when you have submitted a withdrawal request.

No, we only process withdrawals during our operational hours, from Monday to Friday.

After you have sent the withdrawal request on Vantage client portal, the estimated times are as follows: ●   Credit Card: 2-5 business days ●   Wire Transfer: 2-5 business days ●   Cryptocurrency (USDT/BTC): 0-2 business days

It can be processed within approximately 1-2 business days.

For withdrawals on business days, it usually takes up to 24 hours to complete the withdrawal. 

Yes, it is possible for a withdrawal request to be declined due to several reasons, including but not limited to insufficient free margin, incorrect banking instructions, third party funds transfer etc.

Should your withdrawal request be declined, we will send you an email explaining why it was declined and what to do next. If you have any questions, please respond to the email or contact us on live chat 24/7.

Withdrawal fees vary by method at Vantage: ●   International Bank Transfer: ○   International Bank Transfers attract a minimum bank processing fee of 20.00 units of your account base currency from our bank's side. ●   Local Bank Transfer: ○   No transaction fees apply. However, there may be currency exchange rate differences when converting to the local currency. ●   USDT (Tether): ○   In some countries, the withdrawal amount may be set equal to the deposit amount for USDT. If you insist on withdrawing in USDT, additional transaction fees imposed by the system may apply. You will be prompted to agree to these fees before proceeding with the request. ●   Credit Card (CC): ○   No transaction fees are charged directly by Vantage. If you request a withdrawal of 100 units, the Vantage withdrawal team will process the full 100 units to your credit card. However, please note that your bank may impose transaction fees or there may be currency exchange rate variances.

Here are the guidelines for cryptocurrency deposits and withdrawals: 1.   For Cryptocurrency Deposits: ○   It is necessary to confirm that you are making withdrawals from your original source. This typically means withdrawing to the same wallet or address from which you made the deposit. This helps ensure security and compliance with transaction protocols. 2.   Regarding ERC20 Tokens: ○   If you have made a deposit using an ERC20 token (a type of cryptocurrency standard on the Ethereum blockchain), you can use another ERC20 wallet address under your own name for withdrawals. This flexibility allows you to manage your tokens across different wallets while ensuring they are still under your control.

In general, deposits and withdrawals follow the principle of original source of funds. However, for Introducing Brokers (IBs), there are no restrictions on withdrawal methods.

These are possible reasons: ●  Advanced Proof of Address/Identifications not yet verified. ●  Our Vantage banking team categorises your countries into blacklist, whitelist, or greylist. ●  Credit card withdrawal not completed. 

These might be the reasons: ●  Possibly due to recent changes in mail address, phone number, or password. ●  Possibly you never used Crypto for deposits.

Please check if your region/country/deposit method are correct. It also might be because some countries do not offer Local BT.

Our system proportionally deducts the credit based on the amount of your withdrawal request and the total amount of your deposits. 

Please refer to the Terms & Conditions of the promotion you've registered for to get more information about this.

It means, you currently have open positions in the account that are in a hedged position. Withdrawing funds at this stage may result in the closure of such positions.

We request you ensure there are no open positions in the account that may get affected before you submit a new withdrawal request.

If you are still not able to submit a withdrawal request, feel free to contact our friendly customer support team, [email protected].

Please note that Vantage only covers the fee charged by our bank, National Australia Bank (NAB).

However, some other fees, which Vantage does not cover, might still be charged in the process by either the beneficiary bank or the intermediary bank.

We suggest you contact your bank to get more information regarding this.

Please contact your bank regarding this issue as we cannot reverse an already processed card withdrawal.

Note that it may take 3-5 business days for the bank/system to complete the transaction.

If your bank claims that the fund has been returned to Vantage, please advise your bank to provide the VROL (Visa Resolve Online) confirmation and send it to [email protected].

It is important to note that the refund process might take 4-8 weeks.

Here's a guide based on your deposit methods: 1.  If you deposited via Credit Card (CC) and Local Bank Transfer (LBT): ○  Refund via Credit Card (CC): If you originally deposited using a Credit Card (CC), the system will prioritise refunding the amount back to the same Credit Card. ○  Withdraw via Local Bank Transfer (LBT): For any remaining balance or if you prefer an alternative, initiate a withdrawal via Local Bank Transfer (LBT). 2.  If you deposited via Local Bank Transfer (LBT) and E-wallet: ○  You have the flexibility to choose either Local Bank Transfer (LBT) or E-wallet for your withdrawal. Select the method that suits your needs best.

When you have requested a withdrawal and finds that the system indicates the previously used card is no longer valid:

For Apple Pay virtual card:

Solution: 1.  Access the APP/client portal and locate the card in question. 2.  Click on the detailed information and apply for card archiving.

Please provide the required documents: 1.  Original Credit Card Statement: Showing the initial Apple Pay deposit record, including amount, date, transaction details, and bank account/card information. 2.  Original Credit Card Bank Letter: Must be from the same bank as the statement, demonstrating that the bank account/card is no longer active.

If your previously used card has now been replaced with a new card, upon withdrawal, your funds sent to the replaced card should still be directed to your existing bank account. For further information, please kindly contact your bank.

After confirming with your bank, please kindly submit a credit card withdrawal request to withdraw your funds.

For tax purposes, please inform the Vantage team to export the MT4/MT5 trading report.

Three-party withdrawals are always rejected unless our account manager agree to handle your queries by obtaining documents and approvals for each transaction.

Special Regulations for International Wire Transfers

Starting from May 1, 2024, there are specific restrictions on international wire transfers, detailed as follows:

1.  CPA/IB Commission: No restrictions, international wire transfers can be made. However, it is important to note that if CPA/IB commissions are transferred to the trading account, international wire transfers will be restricted. 2.  If you have not used international wire transfers: If you have funded your accounts via Credit Card are encouraged to withdraw funds using the credit card first, with profits eligible for withdrawal via international wire transfer.
If you have used Credit Card and other funding methods, you are encouraged to use alternative withdrawal methods such as Crypto or Local Bank Transfer. 3.  If you have previously used international wire transfers:For withdrawal amounts <$20,000, international wire transfers are permissible.
For withdrawal amounts >$20,000, if there is a significant discrepancy between the deposit and withdrawal amounts, you are encouraged to use alternative withdrawal methods such as Crypto or Local Bank Transfer.

Yes, your withdrawals through crypto or E-wallet channels will require Google 2FA verification. ○  P.S. ○  E-wallet Channels are as below for your reference: ○  Skrill/Neteller/Bitwallet/SticPay/Astropay/WebMoney/Perfect Money/Advcash/EBuy/FasaPay

Starting from May 15, 2024, new withdrawal rules apply for clients in India and South Africa who have previously used "Local Bank Transfer" as a deposit method:

New Withdrawal Rules: 1.  If you have deposited funds via Credit Card, you must prioritise withdrawing funds through Credit Card until the Credit Card deposit balance has been fully withdrawn (first priority, rule remains unchanged). 2.  If you have previously deposited using "Local Bank Transfer" and are from specific countries (India and South Africa), you must prioritise withdrawing the deposited amount through Local Bank Transfer methods first (second priority) before selecting other withdrawal methods.

These rules are designed to streamline withdrawal processes and ensure that clients from India and South Africa follow specific guidelines when withdrawing funds deposited via Local Bank Transfer.

After you have opened a live account, you will be able to see all the available payment methods in the Deposit tab of your Client Portal. These payment methods require verification before you can use them.

Before you can access all the features in your Client Portal, you will need to fully verify your account. Here's how:

1.  Log in to your Client Portal 2.  Navigate to Verification: ○  Click on 'Complete Verification' located at the top of your homepage. 3.  Follow the On-Screen Instructions: ○  Complete your Economic Profile and upload the required verification documents as instructed. 4.  Submit for Verification: ○  After providing all necessary information and documents, submit them for verification. 5.  Account Verification: ○  Once your account is verified, you will gain access to all features, including the ability to use any available payment method for transactions.

1.  AML Regulation Compliance: ○  For deposits, we verify the funding source to ensure it does not originate from third-party entities. This strict adherence is essential to comply with Anti-Money Laundering (AML) regulations, preventing illicit financial activities. 2.  Withdrawal Security: ○  When processing withdrawals, we verify that funds are transferred to bank accounts registered under the same individual's name as our customer. This verification step ensures the rightful recipient receives the funds securely and helps prevent unauthorised transactions. 3.  Name Verification: ○  To maintain transparency and security, we cross-verify the name on your bank statement with the registered name on the trading account. This verification helps to prevent fraudulent activities and ensures accuracy in financial transactions. 4.  Adherence to Payment System Rules: ○  Different payment channels have specific rules and requirements. For example, international bank transfers may necessitate stricter verification processes on the bank's side. We may request additional documents if the original payment system becomes unavailable, ensuring compliance and facilitating secure transactions.

If your selected Electronic Payment Service (EPS) is linked to an email address that is different from your registered Vantage email, you can still utilise the EPS for your transactions.

Please note that when the email address associated with your EPS doesn't match the one registered with Vantage, the transaction might necessitate manual processing, potentially resulting in a longer processing time. If you encounter any challenges, please don't hesitate to contact our Support team at [email protected] for guidance and assistance.

You can transfer funds swiftly between your trading accounts (with the same base currencies) on weekdays through your Client Portal.

Here’s how: 1.  Log in to your Client Portal. 2.  Navigate to the Funds Section: ○  Click on 'Transfer Between Accounts.' 3.  Select Transfer Details: ○  Choose the account you want to transfer funds from using the 'From' dropdown menu. ○  Select the account you wish to transfer funds to. 4.  Enter Transfer Amount: ○  Specify the amount you wish to transfer. 5.  Submit Your Transfer Request: ○  Click 'Submit' to initiate the transfer.

Notes: ●  Weekend Transfers: Transfer-between-account requests submitted on weekends will undergo manual review and processing. If the transferring account holds open positions, please submit the request on weekdays. ●  Different Base Currencies: Transfers between accounts with different base currencies require manual processing. Please email our support team at [email protected] with the following details: ○  Account Number (Transferring From) ○  Account Number (Transferring To) ○  Transfer Amount ●  Fees: There are no fees for transferring funds between trading accounts denominated in the same currency. However, transfers involving different currencies are subject to applicable currency conversion rates.

If you have promotional credit in your trading account, you can only choose to remove the credits in full of your account. Partial transfer of these credits is unavailable.

Keep in mind that once the promotional credit has been removed from an account, the action cannot be reversed, and the credited amount will be forfeited.