The minimum deposit limit is USD$50.

The processing time for deposits varies depending on the method chosen: ●  Credit Card: Instant. ●  Cryptocurrency (USDT/USDC/BTC/ETH): Within 90 minutes. ●  Local Bank Transfer (available in some countries): Within 3 hours. ●  International Bank Transfer: 2-5 business days. ●  E-wallet (Neteller / Skrill / Sticpay /Bitwallet /Perfect Money /Advcash): Instant.

Vantage Markets does not charge any deposit fees. However, you may request a refund if you incur transaction fees through other deposit channels. Please contact our team for more details.

No Internal Fees: Vantage does not charge any internal fees for deposits or withdrawals. 1.  Transaction Descriptions: The transaction description on your card statement may vary depending on the financial gateway used. 2.  External Fees: Payments to and from overseas banking institutions may incur intermediary transfer fees, which are independent of Vantage and the client's responsibility. 3.  Currency Conversions: When currency conversions are involved, the amounts may differ due to varying conversion rates.

Vantage does not accept third-party deposits, and any deposits made from third-party sources will be refunded. If there are any transaction fees incurred, we will also be refunded accordingly.

In the event, if there is any abnormal deposit behaviour from client, Vantage will reserve the right to deduct transaction fees.

At Vantage, we understand the importance of safeguarding client funds and are committed to providing complete transparency throughout our trading operations.

To ensure the safety of client funds, we take the following measures: ●  Segregation of client funds: Vantage holds all its clients money in the segregated client trust accounts with top-tier banks. The money our client deposits into your trading account is in our pooled client trust account which is held separately from the company’s funds. ●  Verification of transactions: To enhance security, a one-time PIN is required to make withdrawals to confirm the account owner’s identity. This OTP will only be sent if you use an e-wallet as your payment method.

The required documents vary based on the deposit method:
●  Crypto deposit: You need to provide a Hash ID and transaction slip showing the beneficiary address to the Vantage team for further assistance. ●  International bank transfer deposit/Local bank deposit: You need to provide a complete receipt showing the payer’s name and beneficiary details to Vantage team for further assistance. ●  India Local deposit (India P2P): You need to provide receipts or SMS messages with reference numbers on it (IMPS/UPI/UTR) to Vantage team for further assistance.

Follow these steps to address a failed deposit: 1.  If you report a payment failure and provide deposit proof (such as receipts, transaction records, etc.): ○  Forward the case along with the proof to the Vantage team for further investigation. This will help them verify the transaction and identify any issues quickly. 2.  If you report a payment failure without providing evidence of funds deduction: ○  You will need to provide the source of funds (such as bank statements, wallets, etc.) for enhanced verification purposes. This step is necessary to confirm if the funds have indeed left your possession and to help trace the transaction.

Follow these steps based on your specific situation: 1.  General Case: ○  Submit a reset request via the client portal/app by clicking the reset button. 2.  Your Account Balance is Negative When Depositing: ○  Confirm that the negative balance needs to be reset before the deposit. Then, forward the case to the Vantage team for investigation. 3.  I’m unable to Request a Negative Balance Reset: ○  This issue typically occurs due to the client being blacklisted or system issues. Provide a screenshot showing the system rejection to the backend team for investigation.

Follow these steps based on the currency type of your accounts: 1.  Transfer Between Accounts of the Same Currency (USD - USC Also Acceptable): ○  Submit a transfer request via the client portal/app by navigating to the 'Transfer between accounts' page and following the instructions. 2.  Transfer Between Different Currencies: ○  Provide your account number and the transfer amount. Forward this information to the Vantage team to obtain the latest exchange rate and complete the transfer.

We utilise multiple gateways to facilitate payment processing. If the initial deposit attempt is unsuccessful, you will be redirected to an alternative gateway to complete the payment.

At Vantage, we prioritise the security of your funds through our negative balance protection, which ensures that you are protected from losing more money than you deposited (subject to risk assessment and approval). If you wish to make a deposit into a trading account with a negative balance, you need to submit a reset negative balance request. Here’s how you can do it within the Client Portal:

1.  Navigate to your Support tab. 2.  Select Create New Ticket. 3.  In the Subject field, enter “Reset negative balance”. 4.  In the Content field, enter the trading account number for which you wish to reset the balance. 5.  Click Create New Ticket.

Alternatively, you can reach our support team via email at [email protected].

The maximum deposit you can make into your trading account is $10,000 in your account’s base currency units, except for accounts denominated in Hong Kong Dollars (HKD) or Japanese Yen (JPY).

Here are some things to keep in mind when you make a deposit: 

The minimum deposit for different trading accounts varies. The minimum deposit into Standard STP and RAW ECN accounts is USD $50, while for PRO ECN accounts, it's USD $10,000. To find out more information about the trading accounts, click here.

Some payment methods have specific limits on how much you can deposit per transaction. We recommend checking the details of each payment method before using them.

In line with the applicable Anti-Money Laundering and Counter-Terrorism Financing regulations, Vantage follows strict guidelines when processing withdrawals. Funds can only be withdrawn to the original source used for deposit, such as a credit/debit card, bank account, or alternative payment account.

If the source of your initial deposit is no longer available, you'll need to withdraw funds to a bank account under the same name as your Vantage trading account. Here’s what to do for specific cases:

Credit Card   If the card used for your initial deposit is no longer accessible, we will assist you in processing your withdrawal via a bank transfer. Please follow these steps:

1.  Provide an official letter from the bank/card-issuing company stating that the card used for your initial deposit is no longer available. Note that the official letter must be issued by the financial institution and cannot be handwritten. 2.  Provide a bank statement showing the account holder’s name, bank account, and the transaction made with that card to Vantage. We reserve the right to request additional information or documentation as deemed necessary to fulfil our compliance requirements. 3.  Email the requested documents to [email protected]. If you do not have the documents, please contact your bank to request them. 4.  Once your documents are verified, we will remove the unavailable card from our system. You can then submit a withdrawal request through bank transfer via the Client Portal.

More information about the withdrawal procedure can be found here.