You could send a request to [email protected] via registered email address when have requests as below: 1.  Change registered email address:
Attach a selfie holding the relevant ID. 2.  Change registered name:
Attach the relevant official document issued by government.

Once the POI is approved, trading is permitted.

Submission of withdrawal requests is only possible after general POA approval.
IBT (Internal Bank Transfer) for deposits and withdrawals is only available after advanced ID/POA approval.

The account type can only be changed when there's no position opened.

Application fraud occurs when an individual uses deceptive methods when applying for an account. To decrease application frauds to a minimum, a selfie with applicant holding ID is the best way to verify identity.

The POA document should be issued within the last 6 months and include your full name and address.

If all of your POA (e.g. bank statement, phone bill...) gets rejected, you can provide documents with address issued by government.

1.Password for client portal
You can click "forget password" on the login page. An e-mail will be sent to your inbox, and you can change the password by following the provided instructions.

2.Password for MT4
●  Client Portal: ■  To change your MT4 password, log in to the Client Portal. Navigate to the relevant section and reset your MT4 password to enhance password security. ●  Vantage App: ■  Open the Vantage app and go to Settings > Login Details. ■  Retrieve or update your MT4 password as necessary directly from the app.

For further assistance with the Vantage app, please contact our support team at [email protected].

●  Application Process: ●  Visit our official website and navigate to the account opening section. ●  Choose your preferred trading platform, account type, and account currency. ●  Verification Documents Required: ●  To complete the account opening process, you must upload the following documents for verification: a.  Proof of Identification (POI): This could be a passport, driver's license, or national ID card. b.  Proof of Address (POA): Provide a utility bill, bank statement, or any official document displaying your current residential address

●  You need to apply for a company account on the official website, fill in company information, and select the trading platform, account type, and account currency. ●  You need to provide the following documents:  a.  Identification and address proof of the company's responsible person or director b.  Certificate of company establishment and proof of company address  c.  Execution Pack

●  You can send an account opening request to our Vantage Customer Service (CS) team, including the desired trading platform, account type, and account currency. ●  Both joint applicants must each have a personal account. ●  You need to provide identification (POI) and address proof (POA) for both joint applicants. ●  You also need to provide a new email address (cannot be the same as the email address for the personal account).

Requirements for General ID: ●  You need to submit valid identification containing the client's name, complete date of birth, and photo, such as ID card/passport/residence permit. ●  If the front of the submitted document does not display all required information, you need to submit the back of the document for verification. ●  Photocopies or screenshots of documents are not accepted. ●  When using a passport as identification, the MRZ code must be clearly visible. ●  If a processed note requests your selfie with holding ID, it is usually because your document appears to be fraudulent.

Requirements for General POA: ●  Must display your full name (abbreviations are also acceptable), address, and a document or certificate issued by a third-party institution within the last 6 months, such as utility bills/credit card statements/bank statements. ●  If a processed note requests "Please provide other types of address proof’, it is usually because your document is suspected to be fraudulent”.

Advanced POI is required specifically when you choose deposit or withdrawal methods via "International Bank Transfer."

Requirements for Advanced Proof of Identity: ●  Recommended Document: It is strongly advised to submit a valid passport because it clearly displays nationality information, which is not included on all countries' identification cards include this detail. ●  Alternative Methods: If you are unable to provide a valid passport or an ID that confirms your nationality, we may recommend using alternative deposit and withdrawal methods that do not require this specific verification.

Advanced POA is necessary when selecting deposit or withdrawal methods via "International Bank Transfer."

Requirements for Advanced Proof of Address: ●  Bank Statements: Submit bank statements from the last three months. These statements must clearly display your name and residential address. ●  Utility Bill: If your bank statement does not show your address, you can provide a recent utility bill (e.g., electricity, water, gas) as alternative address proof. The utility bill should be issued within the last three months and must display your name and current residential address.

Currently, the limit for the number of accounts with the same name is 20 per client simultaneously. (excluding PAMM investor accounts, Social Trading accounts, and Trading View accounts).

To open a Vantage live account, click the red ‘Live Account’ button at the top right-hand corner of the website. Complete the application form and submit the required documentation for proof of identity as well as proof of address issued in your name. Once approved, your new account details will be emailed to you.

To open a live trading account, Vantage’s AML and CTFC regulations require proof of identity documentation to be submitted with your application. Using a smartphone, digital camera or scanner, simply upload a clear picture of the required documents to your secure client portal or email us at [email protected].

You can also view our video tutorials on your proof of identity and proof of address documentation requirements to better understand the acceptable documentation.

The online forms for a live trading account are fast and easy to complete.  If you submit the required proof of identity documentation with the form, you can be set up and trading within 24 hours.

Document verification usually takes a few minutes but can take a couple of hours to one business day in some cases.

If you have not heard from our team regarding the status of your submitted documents, you can reach our live chat support or email us at [email protected].

We offer two types of accounts: Standard STP account and our most popular, Raw ECN account. ●  There is no commission charged on the Standard STP account; instead, there is a markup on the spreads above the Inter-bank rate received from our pricing providers. ●  Our Raw ECN account shows the raw spreads received from our pricing providers. This account has a commission charge applicable for $6 per standard lot round turn.

You can compare the difference between our various trading account types by using the table on our compare Forex trading accounts page here.

The Vantage PRO ECN account is an advanced trading account tailored for professional traders who require optimal trading conditions. It is particularly suited for institutional traders and hedge managers seeking robust trading capabilities.

Top features of the Vantage PRO ECN account: ●  Direct Connectivity: Provide direct connectivity to global Equinix servers, ensuring fast and reliable trade execution. ●  Commission-Based Pricing: Instead of spread mark-ups, a small commission of $3 per lot per side is charged when opening and closing trades. ●  High Leverage: Offers leverage up to 500:1 for forex and up to 200:1 for other instruments, allowing for enhanced trading flexibility. ●  Advanced Trading Options: Supports one-click trading, scalping, hedging, and the use of Expert Advisors (EAs), catering to diverse trading strategies.

Account Details: ●  Minimal Initial Deposit: $20,000 ●  Execution Type: Market Execution ●  Hedged Margin: 0% ●  Trading Instruments: Forex, Indices, Commodities, Energies, Stock CFDs, Metals, ETFs, Bonds ●  Minimum Position Size: 0.01 lot ●  Maximum Position Size: 100 lots ●  Margin Call: 80% ●  Stop Out Level: 50% ●  Trading Platforms: MT4, MT5, Protrader ●  Trading Commission: $1.5 per lot per side for Forex and Gold ●  Demo Accounts: Available ●  Maximum Number of Pending Orders: Unlimited

To successfully upload a document, ensure it meets the acceptable file format and size specifications. If you experience difficulties, please send your documents to our support team at [email protected] who will be happy to assist you further.

Document will not be approved if it does not meet the requirements outlined on our website. Should a document not be accepted by our account onboarding team, we will send you an email outlining the reason(s) why your document was not accepted.

The most common reasons documents are not approved are as follows: ●  Document has expired (we don't accept documents that were issued over 3 months ago) ●  The copy of the document is not clear  ●  The document is provided in a form of screenshot; please provide the paperwork or PDF ●  The copy of the document has been flashed ●  The copy of the document is not provided in full (picture is cut, not all 4 corners are provided) ●  The proof of address document should include valid residential address on it 

If you do not have a valid Proof of Address at the time of your live application, you can still proceed with your application. Proof of Address verification is required at the time of withdrawal, not during the initial account application process.

Steps to follow: 1.  Submit Later: You can submit your Proof of Address documents later when they become available. This documentation is necessary for withdrawal requests. 2.  Alternative Document: If you do not possess a valid Proof of Address, you may submit a secondary photo ID document that displays your residential address details. Acceptable alternatives include a copy of your Passport, Driving License, or National ID, provided these documents have not previously been used for identification purposes. 3.  Withdrawal Limitation: It is important to note that without valid Proof of Address, you will be unable to submit a withdrawal request. Ensuring your Proof of Address documentation is in order will facilitate smooth processing of withdrawal requests.

You can easily top up or reset your demo account balance using the following steps:

Via Client Portal: 1.  Log in: Access your Client Portal. 2.  Navigate: Go to the ‘Demo Account’ section. 3.  Edit Balance: Locate your desired demo account and click on the ‘Edit Balance’ icon. 4.  Enter Amount: Input the desired balance amount and click ‘Confirm’ to update.

Via Vantage App: 1.  Log in: Open the Vantage App and log into your account. 2.  Navigate: Tap on "Profile" in the menu bar. 3.  Select Account: Tap on the card of the account currently in use. 4.  Access Demo Account: Scroll down to the "Demo Account" section. 5.  Reset Balance: Tap on the drop-down arrow and select "Reset." 6.  Confirmation: Confirm the action by tapping "OK" to reset your balance to USD 100,000 credits.

Following these steps ensures your demo account balance is updated promptly, whether through the Client Portal or the Vantage App.